Overview We’ve defined the "Where" (Service Areas); now it’s time to define the "Who" and the "When." In this module, we will configure individual photographer profiles, set their specific working hours (store hours), and assign their skills so the automated scheduler never sends a drone pilot to a job they can't fly.
Step 1: Access Team Settings 👥
Navigate to Team > Photographers on the left-hand menu.
Adding New Team Members: Click Add Photographer to create a new profile.
Editing Existing Members: Click on the photographer's name (e.g., your own name) to open their settings.
Step 2: General Profile & Launch Location 🚀
Click the Edit button over the photographer's name.
Launch Location: This is the most critical field for routing. This is the starting point for their day.
For most photographers, this is their Home Address.
If they start every day at a central HQ, set this to the Office Address.
Click Save Changes.
Step 3: Services & Skills (The "Can Do" List) ✅
Open the Services and Entries box.
Service Categories: Check the boxes for the skills this photographer has (e.g., Drone, Video, Matterport).
Why is this important? Spiro’s automation checks this list. If "Drone" is unchecked, the system will never assign a drone job to this person, preventing embarrassing scheduling errors.
Allowed Entry Methods: If your city uses electronic lockboxes (like Supra or SentriLock) that require a specific subscription, assign those keys here so the system knows this photographer can access those properties.
Step 4: Scheduling Restrictions (The Guardrails) 🚧
Scroll down to Scheduling and Restrictions. This section prevents new hires from getting overwhelmed.
VIP Clients: Toggle this OFF for new hires so they don't accidentally get booked by your most demanding luxury agents.
Job Limits: Cap the number of jobs per day or maximum square footage (e.g., "No homes over 5,000 sq ft").
Gaps in Downtime:
If Allowed, the system will leave holes in the schedule (e.g., a job at 9 AM and 2 PM with nothing in between).
If Disallowed, the system forces bookings to be back-to-back for efficiency.
Max Mileage Between Appointments: Sets a limit on how far they drive between jobs (e.g., 40 miles). This prevents them from zig-zagging across the entire city all day.
Note: If left blank, there is no limit (as long as it’s within their Service Area).
Step 5: Working Days & Hours (Store Hours) 📅
Scroll down to Working Days and Hours. This defines the "Open Sign" for this specific photographer.
Days: Check the boxes for the days they work (e.g., Mon-Fri).
Hours: Set the Start Time and End Time.
Logic Settings (The Fine Print):
Start Logic: Does "9:00 AM" mean they leave their house at 9, or they arrive at the first job at 9?
End Logic: Does "5:00 PM" mean they are home by 5, finished shooting by 5, or can the last appointment start at 5?
Recommendation: Choose what fits your company culture best, but be consistent!
Step 6: Service Areas & Documents 📂
Service Areas: This is the second place you can assign territories. Ensure the correct boxes are checked (e.g., "Columbus, OH") or they won't receive bookings.
Documents: A secure digital filing cabinet for this employee. Upload their Independent Contractor Agreement, W9, or Employee Handbook here for easy reference.
Next Up:
We’ve set the admin rules. Now, let’s switch specific roles and see what the photographer sees.