# Spiro Help Center

> Help center for Spiro

## NEW! Getting Started: The Complete System Setup Series

- [Module 0: Welcome to Spiro & Support Resources 👋](https://support.spiro.media/en/articles/13441121-module-0-welcome-to-spiro-support-resources.md): A quick introduction to the platform, how to navigate the dashboard, and how to use the Pink Chat bubble for support.
- [Module 1: Company Settings & Branding 🏢](https://support.spiro.media/en/articles/13441164-module-1-company-settings-branding.md): Set up your company "DNA"—your contact info, branding, logos, and mobile app \(PWA\) configuration.
- [Module 2: Invoicing & Payments 💰](https://support.spiro.media/en/articles/13441170-module-2-invoicing-payments.md): Configure your payment processor \(Stripe/Titus\), set up tax rates, and enable the "Pay Before Download" workflow.
- [Module 3: Creating & Pricing Services 🛠️](https://support.spiro.media/en/articles/13441176-module-3-creating-pricing-services.md): Create your individual service items \(Photos, Drone, Floor Plans\) and set their pricing and duration rules.
- [Module 4: Building Your Order Page 🛒](https://support.spiro.media/en/articles/13441186-module-4-building-your-order-page.md): Configure automatic scheduling logic, minimize drive-time gaps, and customize the Order Success message.
- [Module 5: Scheduling Rules 📅](https://support.spiro.media/en/articles/13441193-module-5-scheduling-rules.md): Configure automatic scheduling logic, minimize drive-time gaps, and customize the Order Success message.
- [Module 6: Service Areas & Travel Fees 📍](https://support.spiro.media/en/articles/13441204-module-6-service-areas-travel-fees.md): Define your territory anchor points, radius geofences, and travel fee logic \(Tiered vs. Per Mile\).
- [Module 7: Team Management & Profiles 👥](https://support.spiro.media/en/articles/13441211-module-7-team-management-profiles.md): Admin settings for photographers: assigning skills, setting start/end locations, and defining efficiency rules.
- [Module 8: Photographer Portal & Calendar Sync 🔄](https://support.spiro.media/en/articles/13441216-module-8-photographer-portal-calendar-sync.md): How to log in as a photographer and perform the critical Two-Way Google Calendar Sync.
- [Module 9: White Labeling \(Domains & Email\) 🌐](https://support.spiro.media/en/articles/13441220-module-9-white-labeling-domains-email.md): Technical setup for DNS records to configure your custom Portal Domain and Email Sending Domain.
- [Module 10: Customizing Notifications 🔔](https://support.spiro.media/en/articles/13441224-module-10-customizing-notifications.md): Customize the "Big 3" Email Templates \(Confirmation, Delivery, Invoice\) and SMS messages to match your brand voice.
- [Module 11: The Full Workflow \(Test Order\) ⚡](https://support.spiro.media/en/articles/13441231-module-11-the-full-workflow-test-order.md): Run a full job lifecycle: place a test order, upload media, and deliver assets to view the client experience.
- [Module 12: Website Integration \(Go Live\) 🚀](https://support.spiro.media/en/articles/13441242-module-12-website-integration-go-live.md): How to embed your finished Order Page onto your company website \(Wix, Squarespace, WordPress\).

##  For Photographers

- [How to Change Address on a Listing](https://support.spiro.media/en/articles/9135599-how-to-change-address-on-a-listing.md)
- [How to Replace Listing Thumbnail](https://support.spiro.media/en/articles/9135612-how-to-replace-listing-thumbnail.md)
- [How to Change an Agent's E-mail Credentials](https://support.spiro.media/en/articles/9090844-how-to-change-an-agent-s-e-mail-credentials.md)
- [How to Create and Deliver a Listing](https://support.spiro.media/en/articles/9062143-how-to-create-and-deliver-a-listing.md)
- [How to Set Up SMS notifications](https://support.spiro.media/en/articles/9524861-how-to-set-up-sms-notifications.md)
- [How to Ban a Photographer](https://support.spiro.media/en/articles/11379617-how-to-ban-a-photographer.md)
- [How to Create an Additional Appointment](https://support.spiro.media/en/articles/12884055-how-to-create-an-additional-appointment.md)

## For Realtors

- [How an Agent can Pay Multiple Invoices at One Time](https://support.spiro.media/en/articles/9259297-how-an-agent-can-pay-multiple-invoices-at-one-time.md)
- [How an Agent can Set Up SMS notifications](https://support.spiro.media/en/articles/9524855-how-an-agent-can-set-up-sms-notifications.md)
- [Agent Referral Program](https://support.spiro.media/en/articles/11669280-agent-referral-program.md)
- [How to Set a Password for Your Agent Account](https://support.spiro.media/en/articles/13179826-how-to-set-a-password-for-your-agent-account.md)

## FAQs

- [How to Adjust Duration for 1 Job](https://support.spiro.media/en/articles/9503257-how-to-adjust-duration-for-1-job.md)
- [What Text Messages are Sent to Homeowners](https://support.spiro.media/en/articles/9509267-what-text-messages-are-sent-to-homeowners.md)
- [Cubi Casa Integration - Not Working as Expected](https://support.spiro.media/en/articles/9772548-cubi-casa-integration-not-working-as-expected.md)
- [Spiro Onboarding Options](https://support.spiro.media/en/articles/11739549-spiro-onboarding-options.md)
- [Titus - Marketing Guide](https://support.spiro.media/en/articles/12314763-titus-marketing-guide.md)
- [Page not Loading](https://support.spiro.media/en/articles/12556801-page-not-loading.md): Common Troubleshooting
- [Quick Reference - Orders & Scheduling](https://support.spiro.media/en/articles/12803351-quick-reference-orders-scheduling.md): Creating, Managing, Timing, or Reassigning Shoots
- [Quick Reference - Delivery & Media](https://support.spiro.media/en/articles/12803679-quick-reference-delivery-media.md): Issues after shoots - downloads, galleries, websites
- [Quick Reference - Property Website Editor](https://support.spiro.media/en/articles/12832706-quick-reference-property-website-editor.md): Frequently asked questions about the property website editor
- [Quick Reference - Customer Resources](https://support.spiro.media/en/articles/12841526-quick-reference-customer-resources.md): Training, Marketing, and more
- [Quick Reference - Integrations & Notifications](https://support.spiro.media/en/articles/12841549-quick-reference-integrations-notifications.md): Connection points and Alerts
- [Quick Reference - Access & Admin Tools](https://support.spiro.media/en/articles/12841595-quick-reference-access-admin-tools.md): Access, logins, roles, and profiles
- [Quick Reference - Payments Invoice Credits](https://support.spiro.media/en/articles/12832267-quick-reference-payments-invoice-credits.md): All $ issues and invoice timing

## Fast Track Tasks and Workflows

- [01 Fast Track - Tasks & Workflows](https://support.spiro.media/en/articles/10570817-01-fast-track-tasks-workflows.md)
- [02 Fast Track - Tasks & Workflows](https://support.spiro.media/en/articles/10570835-02-fast-track-tasks-workflows.md)
- [03 Fast Track - Tasks & Workflows](https://support.spiro.media/en/articles/10570939-03-fast-track-tasks-workflows.md)
- [04 Fast Track Tasks & Workflows](https://support.spiro.media/en/articles/10570988-04-fast-track-tasks-workflows.md)

## Advanced Setup Series - Tasks & Workflows

- [1.1 Tasks & Workflows - Welcome!](https://support.spiro.media/en/articles/8977086-1-1-tasks-workflows-welcome.md)
- [1.2 Dropbox Configuration](https://support.spiro.media/en/articles/8977089-1-2-dropbox-configuration.md)
- [1.3 Vimeo Integration](https://support.spiro.media/en/articles/8977094-1-3-vimeo-integration.md)
- [1.4 Adding Your Editors](https://support.spiro.media/en/articles/8977097-1-4-adding-your-editors.md)
- [1.5 Creating Your First Task](https://support.spiro.media/en/articles/8977101-1-5-creating-your-first-task.md)
- [1.6 Additional Tasks - Video Editing and QC & Deliver Creation](https://support.spiro.media/en/articles/8977103-1-6-additional-tasks-video-editing-and-qc-deliver-creation.md)
- [1.7 Assigning Tasks to Your Services](https://support.spiro.media/en/articles/8977106-1-7-assigning-tasks-to-your-services.md)
- [1.8 Testing Your New Tasks](https://support.spiro.media/en/articles/8977110-1-8-testing-your-new-tasks.md)
- [1.9 Creating Your Remaining Tasks](https://support.spiro.media/en/articles/8977113-1-9-creating-your-remaining-tasks.md)

## Spiro Updates

- [08.21.24 Spiro Updates](https://support.spiro.media/en/articles/9772339-08-21-24-spiro-updates.md)
- [10.26.23 Spiro Updates](https://support.spiro.media/en/articles/8517399-10-26-23-spiro-updates.md)
- [10.02.23 Spiro Updates](https://support.spiro.media/en/articles/8434940-10-02-23-spiro-updates.md)
- [04.23 Spiro Updates](https://support.spiro.media/en/articles/8380941-04-23-spiro-updates.md)
- [05.01.23 Spiro Updates](https://support.spiro.media/en/articles/8380940-05-01-23-spiro-updates.md)
- [05.23 Spiro Updates](https://support.spiro.media/en/articles/8380939-05-23-spiro-updates.md)
- [05.30.2023 Spiro Updates](https://support.spiro.media/en/articles/8380937-05-30-2023-spiro-updates.md)
- [06.01.23 Spiro Updates](https://support.spiro.media/en/articles/8380936-06-01-23-spiro-updates.md)
- [06.09.23 Spiro Updates](https://support.spiro.media/en/articles/8380933-06-09-23-spiro-updates.md)
- [06.22.23 Spiro Updates](https://support.spiro.media/en/articles/8380931-06-22-23-spiro-updates.md)
- [07.03.23 Spiro Updates](https://support.spiro.media/en/articles/8380930-07-03-23-spiro-updates.md)
- [08.09.23 Spiro Updates](https://support.spiro.media/en/articles/8380929-08-09-23-spiro-updates.md)
- [09.09.23 Spiro Updates](https://support.spiro.media/en/articles/8380928-09-09-23-spiro-updates.md)
- [09.26.24 Spiro Updates](https://support.spiro.media/en/articles/12323742-09-26-24-spiro-updates.md)
- [11.06.24 Spiro Updates](https://support.spiro.media/en/articles/12323784-11-06-24-spiro-updates.md)
- [12.19.24 Spiro Updates](https://support.spiro.media/en/articles/12323802-12-19-24-spiro-updates.md)
- [01.17.25 Spiro Updates](https://support.spiro.media/en/articles/12323809-01-17-25-spiro-updates.md)
- [03.10.25 Spiro Updates](https://support.spiro.media/en/articles/12323813-03-10-25-spiro-updates.md)
- [05.20.25 Spiro Updates](https://support.spiro.media/en/articles/12323817-05-20-25-spiro-updates.md)
- [07.08.25 Spiro Updates](https://support.spiro.media/en/articles/12323819-07-08-25-spiro-updates.md)
- [09.23.25 Spiro Updates](https://support.spiro.media/en/articles/12381960-09-23-25-spiro-updates.md)
- [12.16.25 Spiro Updates](https://support.spiro.media/en/articles/13170587-12-16-25-spiro-updates.md)
- [03.17.26 Spiro Updates](https://support.spiro.media/en/articles/14090682-03-17-26-spiro-updates.md)
- [06.23.26 Spiro Updates](https://support.spiro.media/en/articles/15606353-06-23-26-spiro-updates.md)

## Photographer Portal Articles

- [Photographer Portal - iOS Check List](https://support.spiro.media/en/articles/8377245-photographer-portal-ios-check-list.md)
- [How to access the Photographer Portal](https://support.spiro.media/en/articles/8377180-how-to-access-the-photographer-portal.md)
- [Using the Photographer Portal - Your Shoot Day](https://support.spiro.media/en/articles/8377243-using-the-photographer-portal-your-shoot-day.md)
- [How to set your Starting Location](https://support.spiro.media/en/articles/8377182-how-to-set-your-starting-location.md)
- [Photographers - Access to View Final Media](https://support.spiro.media/en/articles/8377249-photographers-access-to-view-final-media.md)

## Merge Fleet Training

- [0.1 Welcome to the Merge Fleet Training Series! WATCH FIRST!!](https://support.spiro.media/en/articles/13685169-0-1-welcome-to-the-merge-fleet-training-series-watch-first.md)
- [0.2 Wow Video Tours - iPhone Settings Guide](https://support.spiro.media/en/articles/13685217-0-2-wow-video-tours-iphone-settings-guide.md)
- [1.0 - The 2 Key Shots](https://support.spiro.media/en/articles/13685232-1-0-the-2-key-shots.md)
- [1.1 - The One Thing the Merge Fleet Requires - Clip Length](https://support.spiro.media/en/articles/13685237-1-1-the-one-thing-the-merge-fleet-requires-clip-length.md)
- [1.2 - 12 Seconds or More = A Walking Shot with a Speed Ramp](https://support.spiro.media/en/articles/13685244-1-2-12-seconds-or-more-a-walking-shot-with-a-speed-ramp.md)
- [1.3 - Clips Less than 12 Seconds = A Signature Shot](https://support.spiro.media/en/articles/13685250-1-3-clips-less-than-12-seconds-a-signature-shot.md)
- [1.4 - The Varieties of Signature Shots](https://support.spiro.media/en/articles/13685256-1-4-the-varieties-of-signature-shots.md)
- [1.5 - The Exception - The Title Shot](https://support.spiro.media/en/articles/13685262-1-5-the-exception-the-title-shot.md)
- [1.6 - Framing Techniques for Walking vs Signature Shots](https://support.spiro.media/en/articles/13685268-1-6-framing-techniques-for-walking-vs-signature-shots.md)
- [1.7 - The Key Tips for Framing a Walking Shot](https://support.spiro.media/en/articles/13685274-1-7-the-key-tips-for-framing-a-walking-shot.md)
- [1.8 - Tips for Framing a Signature Shot](https://support.spiro.media/en/articles/13685281-1-8-tips-for-framing-a-signature-shot.md)
- [2.1 - The Title Shot](https://support.spiro.media/en/articles/13685285-2-1-the-title-shot.md)
- [2.2 - Front of Property](https://support.spiro.media/en/articles/13685292-2-2-front-of-property.md)
- [2.3 - Walking Shot into the Property](https://support.spiro.media/en/articles/13685297-2-3-walking-shot-into-the-property.md)
- [2.4 - Signature Shot \(Jib Move in the Kitchen\)](https://support.spiro.media/en/articles/13685303-2-4-signature-shot-jib-move-in-the-kitchen.md)
- [2.5 - Signature Shot Tip - Locking your Frame](https://support.spiro.media/en/articles/13685314-2-5-signature-shot-tip-locking-your-frame.md)
- [2.6 - Long Walking Shot](https://support.spiro.media/en/articles/13685319-2-6-long-walking-shot.md)
- [2.7 - Signature Shot - Push into a Room](https://support.spiro.media/en/articles/13685322-2-7-signature-shot-push-into-a-room.md)
- [2.8 - Signature Shot - The Arc Shot](https://support.spiro.media/en/articles/13685330-2-8-signature-shot-the-arc-shot.md)
- [3.1 - Full House Shoot](https://support.spiro.media/en/articles/13685338-3-1-full-house-shoot.md)
- [4.1 - Access the Merge Fleet](https://support.spiro.media/en/articles/13685347-4-1-access-the-merge-fleet.md)
- [4.2 - Merge Fleet Overview PDF](https://support.spiro.media/en/articles/13685365-4-2-merge-fleet-overview-pdf.md)
- [5.1 Spiro Merge Fleet - Free Test Output!](https://support.spiro.media/en/articles/13685372-5-1-spiro-merge-fleet-free-test-output.md)