If clicking Dropbox on an Order, or Storage Folder in the Photographer Portal, shows an error instead of opening the job folder, the message tells you which problem you have.
Troubleshooting Dropbox folder errors
"Failed to create a Dropbox shared link for this order. Please try again in about 10 minutes"
Your Dropbox account has reached Dropbox's limit on shared folders.
Wait about 10 minutes. Spiro automatically removes old shares when this happens.
Click Dropbox or Storage Folder again.
If the error continues, un-share folders you shared manually. See How to un-share folders in Dropbox.
"We apologize! There was an error while performing this request"
Spiro can't find or open the job folder. The most common causes:
The job folder was renamed, moved, or deleted in Dropbox. Spiro looks for it at its original location: Spiro Uploads → year → quarter → Photographer → job folder. Change the name or location back. If it was deleted, restore it from Deleted files in Dropbox.
Spiro's connection to Dropbox has stopped working. Other signs: new job folders aren't being created, or files in Auto Imported Folders stop importing. Contact Spiro support.
If the folder can't be restored, upload or download files for that Order in the Property Website Editor instead.
How to un-share folders in Dropbox
Go to dropbox.com/share/folders and sign in with the Dropbox account connected to Spiro.
Wait for the full list to load. With many shared folders, this can take several minutes.
Click the … next to a folder you shared manually and select Unshare folder.
Repeat for each folder you don't need shared.
Dropbox can take some time to free up space after you un-share folders.
Notes
Dropbox allows up to 1,500 shared folders inside a single folder, and 30,000 per account. All of your Spiro job folders are inside your Spiro Uploads folder, so they count toward the same 1,500. See Dropbox's limits for shared folders.
Spiro shares only job and quarter folders, and removes job folder access 7 days after the delivery email is sent, to stay under the limit.
Avoid sharing Spiro folders manually in Dropbox, especially Spiro Uploads, a year, or a quarter folder. Manual shares count toward the limit and aren't removed automatically.
Don't remove and re-add the Dropbox integration to fix an error. Removing it deletes your Static Folders, Auto Imported Folders, and import settings, and files added while it's disconnected aren't imported. Contact Spiro support first.
For more about how Spiro works with Dropbox, see Dropbox - One Stop Shop.