The New Client Detected email is a notification to your own team, not to your agent. Spiro sends it when an agent places their first order with you, so you know a new client has started ordering.
When it’s sent
Shortly after an agent’s first order is submitted, including an order you place for them from your admin portal.
Not when the agent is created. It isn’t sent when you add an agent yourself, import a list, an agent registers on your order page or through See Pricing, or an agent is invited through a Company or Account Manager. It’s sent when that agent places their first order.
Once per agent. Later orders don’t send it again.
Who receives it
The Email in Settings → My Company → Contact.
Anyone added under Additional Recipients on the template.
What’s in it
The agent’s name and a link to the order
Your company email, phone and logo
Your Visit Us button and social media icons (Facebook, Instagram, YouTube and LinkedIn)
How to turn it off or edit it
Go to Settings → Email Templates.
Find New Client Detected under Send to Admins.
To stop it, turn off Active.
To change it, click New Client Detected to edit the subject, body, send-from address or additional recipients.
FAQ
My agent says they didn’t get this email. That’s expected. It goes to your team, not the agent. Agents get a separate email, New Agent Welcome Email, when they create their own account on your order page.
I deleted an agent and added them back. Why did I get it again? Spiro treats them as a new agent, so their next first order sends it again.
The Visit Us button doesn’t work. See How to set your company website link.