Frequently Asked Questions: Titus Integration
General Information
Q: What is Titus?
A: Titus is a new partner company that offers a "pay at closing" service for your real estate agent clients. Through this integration, Titus can also provide credit card processing services that can replace Stripe and Square.
Q: How does the "Pay at Closing" feature work?
A: When an agent gets a new listing, they often have to pay for marketing expenses like media and staging. Titus solves this by providing the agent with funds for these services, up to 1.5% of the property's list price. This allows the agent to pay for your services at the time of the property's closing, rather than upfront.
Q: When will the Titus integration be available in Spiro?
A: Titus should be available to all (US) users before November 2025. (Tentative 10/28)
Q: How do I sign up for Titus?
A: After the launch, you will be able to log in to Spiro and sign up easily by clicking a button. The process is expected to take about 5-10 minutes. Spiro will also provide a full webinar and detailed instructions on how to sign up.
Q: Will there be an early adopter program?
A: Yes. In the week following August 19, 2025, Spiro will release information about how to join a waitlist for early adopters. Signing up for the waitlist will give you access to the best deal, including a special rate for credit card processing.
Q: Where is Titus available?
A: Currently, Titus is available to US customers only (in most states. Not available in ND, SD, RI, and VT at this time). Other countries, like Canada, are on the radar for the future, though we don’t have a timeline to share right now. For the latest updates on Titus availability, please refer to www.gotitus.com.
Benefits & Costs for Your Business
Q: What are the benefits of using Titus for my business?
A:
Get Paid Immediately: When an agent uses the "Pay at Close" option, Titus funds you immediately. You don't have to wait until the property closes.
Increase Average Order Value (AOV): Agents may spend more on premium services when they have the flexibility of paying at closing.
Faster Funding: When using Titus for standard credit card processing, you will receive your funds in one business day (T+1), which is an improvement over the T+3 or T+4 day delay common with other processors.
Save Money: Titus's credit card processing rates are designed to be lower than Stripe and Square's standard rates.
Accept Tips: An exclusive feature for Titus users will be the ability for your clients to add a tip to their payment.
Q: What does the "Pay at Closing" service cost my business?
A: For any transaction where an agent chooses the "Pay at Close" option, there is a flat 4% fee, and no other credit card fee is charged. While this may be slightly more than a standard transaction, it enables you to increase your Average Order Value (AOV) as agents are likely to purchase more services.
Q: Will Titus provide marketing materials to help me explain this to my clients?
A: Yes. Spiro and Titus will provide you with marketing materials, including flyers, information packets, and social media posts. You will be able to add your own branding to these materials to educate your agents about this new payment option.
Client & Agent Information
Q: What is the interest rate for my agents who use "Pay at Closing"?
A: The rate is based on the agent's credit score.
Agents with excellent credit may qualify for a rate as low as 0%.
Depending on their credit, the rate can fluctuate up to about 6.5% or 7.5%.
Most agents with good and great credit will be accepted.
Q: Will applying for Titus affect my agent's credit score?
A: No. Titus performs a soft credit pull, which does not impact an agent's credit score. However, it's important to note that late payments may be reported to credit bureaus and could affect their score in the future.
Q: What happens if an agent's listing doesn't sell?
A: The agent has a couple of options:
They can defer the payment to another one of their listings.
The loan period is for approximately six months. If the term expires and they do not have another listing to defer the payment to, the amount will be paid from a debit or ACH account the agent has on file with Titus. Agents can also roll the expense to another commission for an additional fee.
New Features
Q: Can Titus completely replace my current credit card processor?
A: Yes. You can use Titus to handle all your credit card processing and completely replace services like Stripe and Square.
Q: How does the new tipping feature work?
A: This will be an exclusive feature available only to Titus users. When making a payment, your client will see an option to add a tip of 10%, 15%, 20%, or another custom amount.