Adding a Cancellation or Reschedule Fee
Definition
Spiro gives you two ways to apply cancellation or reschedule fees:
Automatic Default Rules (set in Settings → Invoicing).
Manual Fees (applied directly on an order).
Purpose
Cancellation and reschedule fees help protect your business from last-minute changes. You can set up global rules to enforce consistency or add fees manually on a case-by-case basis.
Option 1: Set a Default Cancellation/Reschedule Fee (Automatic)
Go to Settings → Invoicing → General. 📸
In the Cancellation Fee section, choose the timeframe (e.g., “within 24 hours”).
Enter the fee amount (e.g.,
$50).Save your changes.
✅ Spiro will now automatically apply this fee to orders that are canceled or rescheduled within the set window.
⚠️ Note: Only one global rule can be set at a time. If you need different rules for different situations, apply a manual fee (see Option 2).
Option 2: Add a Fee Manually on an Order
Open the order in Orders.
Select Add Fee (at the bottom or top of the order summary). 📸
Choose Cancellation Fee or Reschedule Fee (or create a custom fee).
Enter the fee amount and description (example: “Same-day cancellation”).
Save your changes.
✅ The fee will now appear on the invoice for that order only.
Why Use It
Ensures compensation for time lost on last-minute cancellations.
Keeps your invoicing accurate and consistent.
Lets you apply either automatic rules or manual exceptions depending on your workflow.