Skip to main content

Adding a Cancellation or Reschedule Fee

Spiro allows you to apply cancellation or reschedule fees either automatically through default rules or manually on individual orders.

A
Written by Amy DeFine
Updated today

Overview

There are two ways to apply cancellation or reschedule fees:

  • Automatic (default rules): Set global rules that apply fees based on timing

  • Manual: Add fees directly to an order as needed

How to Set a Default Cancellation or Reschedule Fee

  1. Navigate to Settings → Invoicing → General.

  2. In the Cancellation Fee section, select the timeframe (for example, within 24 hours).

  3. Enter the fee amount.

  4. Click Save Changes.

This fee will automatically apply to orders that are canceled or rescheduled within the selected timeframe.

Notes

  • Only one global cancellation rule can be active at a time.

  • If you need different rules for different situations, use a manual fee instead.

How to Add a Cancellation or Reschedule Fee

  1. Open the order in Orders.

  2. Click Add Fee.

  3. Select Cancellation Fee or Reschedule Fee, or create a custom fee.

  4. Enter the fee amount and description.

  5. Click Save Changes.

The fee will apply to that order only and will appear on the invoice.

Did this answer your question?