Our Merge fleet feature is a quick way for you to create a video by simply loading the clips and it'll automatically do the job for you. However, if you're here - chances are you're receiving and error message and here's how to get that fixed
Error: We encountered an error while processing your video. This is usually due to an unrecognized file format or codec
When this occurs, you would need to check:
File Type
File Size
Resolution
File type
The required file type would be .MP4. If you see that you're using .MOV or any other file type other than .MP4, you would need to convert those first
**sometimes, you have all .MP4 but one or two clips still have a different file type, so it's best to double-check all clips.
File Size
The recommended file size for each clip is at 50 MB per clip
Resolution
The system requires 1080p only, if you have 4K resolution you would need to convert it to 1080p
Error: Project is stuck at 20%
If you're getting this error message and you can confirm that the requirements above has been met, please reach out to us through the Pink Bubble Chat so we can assist you further