Internal notes allow your team to collaborate directly within Spiro. By using @mentions, you can notify teammates about updates, questions, or actions that need attention while keeping the conversation attached to the order.

When creating an internal note, type @ followed by a teammate's name.

A list of eligible users will appear as you type, allowing you to select the person you want to notify.

Once the note is saved:

@mentions are available anywhere the internal note thread is available.

This includes:

All three locations share the same underlying note thread. Notes created in one location will appear in the others.

At launch, only active Admin and Editor users can be mentioned.

Eligible users:

Users who cannot be mentioned:

The user picker automatically filters available users as you type.

When you're mentioned, you'll see a notification badge in the upper-right corner of the Admin Portal.

Clicking a notification from the bell menu will take you directly to the note where you were mentioned.

You can also review your notifications from the Notifications Inbox located in the left navigation menu.

Notifications are automatically marked as read when opened.

You can also:

Comments and @mentions are not the same thing.

Any user with access to the note thread can see comments on an order. However, users only receive notifications when they are explicitly tagged using an @mention.

Example:

By default, mentioned users receive an email notification in addition to the in-app notification.

Email notifications include:

Users can disable email notifications from their profile settings if desired.

Note: Disabling email notifications only affects email delivery. In-app notifications will continue to appear when you are mentioned.

Replies within the note thread do not automatically notify everyone involved in the conversation.

If you want another user to receive a notification, you must mention them again using @Name.

Example:

Result:

To notify Amy, Todd must include @Amy in his reply.

Users can only delete comments they created.

Before deletion, Spiro will display a confirmation message.

When a comment is deleted:

Important: Deleting a comment does not recall notifications or emails that have already been delivered.

Editors only have access to the Property Website Editor within the Editor Portal.

In some cases, a notification may not be able to deep-link directly to a Property Website Editor page if that page has not yet been created. When this occurs, the notification will still appear in the Editor Portal and the associated note thread will remain accessible once the page becomes available.

Yes. A single comment can contain multiple @mentions, and each mentioned user will receive their own notification.

In-app notifications cannot be disabled.

Email notifications can be disabled individually from your user profile.

No. @mentions are available for all Admin and Editor users.

Not at this time. Version 1 supports Admin and Editor users only.

Yes. All three locations share the same internal note thread.