You have the ability to apply credits to an Agent account inside the Agent settings.
Credits can be used to give a discount on an order or to give a refund for a past order/mistake.
We would suggest that before you use credits, you define in your business logic how you will use Credits vs Coupons. Both allow money to be taken off an order.
Tip: We suggest you use credits in cases where you would give money to a client, a refund, a referral etc. Coupons then would be use for promotional offers.
To get started, you would need to go to Clients → Agents
Select which Agent you'll credit and click on Manage Agent
Once you're in their profile, look for Credit Management:
Click on Manage Credits:
From there, this box would appear, and you can fill it out accordingly,
If you need to remove credits from their account, you can do so by simply entering a negative value corresponding to the amount that needs to be removed.