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How to Cancel (zero out) an Invoice
How to Cancel (zero out) an Invoice
Todd Kivimaki avatar
Written by Todd Kivimaki
Updated over a week ago

In Spiro to cancel an invoice you will need to add a negative custom fee to make the invoice a total of $0.00. When an invoice is $0.00 Spiro will see the invoice as "Paid" effectively canceling out an invoice.


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Next Find the Order that you want to modify, and navigate to the Order Overview Page

1. To Search for an Order you can use the Universal Search Bar

To Search for an Order you can use the Universal Search Bar

2. Click on Orders

Click on  Orders

3. Search for the address

Search for the address

4. From the Search Results Click on the Desired Address

5. Click on Order Details (Created)…

6. Click on Add Fee

Click on  Add Fee

7. Type "yes"

8. Click on Confirm

Click on Confirm

9. Enter a Fee name - this is visible to the Client on the Invoice

Enter a Fee name - this is visible to the Client on the Invoice

10. Add a negative fee equal to the total of the Order (not including tax)

Add a negative fee equal to the total of the Order (not including tax)

11. Optional Internal Note: This is an internal note space for you so you remember this transaction, it does not show to the client

12. Click on Save

Click on Save

# Now you have made the Order $0.00 effectively canceling the invoice. Note: Invoice can contain more than 1 job. Please zero out all Orders to cancel an invoice that contains multiple jobs


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