In Spiro to cancel an invoice you will need to add a negative custom fee to make the invoice a total of $0.00. When an invoice is $0.00 Spiro will see the invoice as "Paid" effectively canceling out an invoice.
Next Find the Order that you want to modify, and navigate to the Order Overview Page
To search for an Order you can use the Universal Search Bar which on the top part of the page
and a search box would appear - make sure to also click on the order button
Once the order overview page is loaded, scroll down to the order details
From this page, you can click on the pen icon beside the price
The price override button should appear
This is how it should appear as:
To completely zero it out, ensure that all items are zeroed out
What do I do If have a custom question that adds a price to the total?
We don't have a way to zero out the prices from the question answered by the agent but you can add a negative custom fee instead
Once done, here's how the total would look like:
Note: Zeroing out the invoice will mark it as paid