There are many emails that the system will send automatically for you based on an event during the order/job process.
You can modify all emails sent inside Spiro. Find your email templates here
(Scroll down the page to view Text Message templates)
Emails
NEW |
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New Agent Welcome Email | When a new agent registers for an account this is the email the agent will receive |
New Client Detected | When a new client is added to your system the admin will receive this email |
Order Submitted (Auto Scheduling) | New Order Received - When you are using Auto Scheduling |
Order Submitted (Manual Scheduling) | New Order Received - When you are using Manual Scheduling |
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MODIFICATION OF APPOINTMENT |
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Cancel - Admin Notification | When a client cancels an appointment this is the email that is sent to the admin email address |
Order Canceled | When a client cancels an appointment from the online confirmation page |
Order Canceled by Admin | When an admin cancels an appointment via the reschedule button in the admin panel this is the email the client will receive |
Order Rescheduled | When an order is rescheduled this is the email the client will receive |
Order Service Update | When the Services in an order are modified this is the email sent to the client notifying them of the changes |
Reschedule - Admin Notification | When there is a reschedule this is the notification the admin email address will receive |
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MANUAL SCHEDULING ONLY |
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Order Auto Canceled (Client Notification) | Manual Scheduling Only - If an agent has failed to confirm the appointment before your cut off time this is the email that is sent to the client |
Order Confirmed | Manual Scheduling Only - Once your client confirms an appointment this is the email the agent will receive |
Order Ready to Confirm (Final Reminder - Manual Scheduling) | Manual Scheduling Only - Last Reminder that the client will need to confirm an appointment before it auto cancels |
Order Ready to Confirm (Manual Scheduling) | Manual Scheduling Only - Once you have scheduled an appointment this is the email the agent will receive that will ask them to confirm the appointment |
Order Ready to Confirm Reminder (Manual Scheduling) | Manual Scheduling Only - Reminder to the agent that they need to confirm their appointment |
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DURING THE SHOOT |
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Office Notification (from Photographer) | When a photographer triggers an office alert in the photographer portal this is the email sent to the admin email account |
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DELIVERY OF MEDIA |
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Media Ready (Client Delivery Email) | This is the Media Delivery Email template - When you click Deliver on the Property Website Builder |
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INVOICING |
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Agent Invoice Multiple - Template | Template for invoices where jobs are all in 1 group - many jobs on 1 invoice |
Agent Invoice Single - Template | Template for invoices where jobs are not grouped - 1 job on 1 invoice |
Company Invoice - Template | If you are invoicing a company (company pay) this is the template they will receive |
Invoice Auto Pay Failure | If an agent has enabled auto payment of invoices and the payment fails this is the email that is sent |
Invoice Auto Pay Success | If an agent has auto pay enabled and a payment is successful this is the email that is sent |
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SINGLE PROPERTY WEBSITE POP UPS |
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Tour Requested | When a viewer of the Property Website uses the lead capture pop up for a tour |
Contact Requested | If a viewer of the Single Property Website submits the form for a tour of the property this is the email that is sent |
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PHOTOGRAPHER RELATED EMAILS |
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Photographer Invoice Reminder | Reminder Sent to the photographer to double check their charges prior to the invoice being created |
Time Off Clash | When a Photographer has scheduled time off that conflicts with an already scheduled appointment this is the email the admin will receive |
Approval Notification | When Time off is scheduled via Google Cal integration within the next 2 weeks you will receive this email |
VInvoice | Email Sent to the Photographer once their invoice is auto created for the week |
Text Messages (SMS)
Text Message can be modified here
New Order |
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Getting Ready Guide | Sent to Homeowner Text Message Subscribers upon placing of the order |
Day Before |
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Day Before - Exact Time Version | Day Before Appointment Reminder for exact time scheduling. Sent to all Text Message SubscribersThis message is skipped if the order was placed today. (Getting Ready Guide message sent in place) |
Day Before - Arrival Window Version | Day Before Appointment Reminder for arrival window scheduling. Sent to all Text Message SubscribersThis message is skipped if the order was placed today. (Getting Ready Guide message sent in place) |
Day of Appointment |
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Schedule Changed | When there is a schedule change this is sent to the photographer (day of appointment only) |
1 Appointment Prior |
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Next Client Message | Day of appointment next appointment message. Sent to all Text Message Subscribers. This message is triggered by checking into the previous job on the Photographer portal |
Delivery |
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Media Delivered | If enabled on the Agent record this message is sent out when you deliver media |
Past Due Invoice Reminder |
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Invoice Payment Reminder | If the invoice is past due this text message is sent out |
Manual Scheduling Only |
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Ready to Confirm SMS | Message asking agent to confirm appointment date and time |
Ready to Confirm Warning SMS | Message warning agent appointment will auto cancel if not confirmed in time (only if you are using auto cancel non confirmed jobs) |
Appointment Confirmed - Arrival Windows Version | Message when appointment is confirmed (2 hour arrival version) |
Appointment Confirmed - Exact Time Version | Message when appointment is confirmed (exact time version) |
Appointment Schedule Changed | Message when an appointment has been changed |