How to Troubleshoot Files not being imported from Dropbox
In Spiro you can integrate your Dropbox account to create a watched folder for auto import of media loaded to the Dropbox auto import folder.
If you are having problems with the importer bringing media in the property website follow these troubleshooting step below.
Confirm Your Photo Size
Photos have an individual max limit of 20mb each. If you have added images larger then 20mb each Spiro will NOT import the images
Check the "Status" of the Listing
Once a Listing has been delivered Spiro will no longer import files from Dropbox. All files will have to be manually uploaded to the Property Website
You can see the Status from the Property Website Editor:
The above example has the status of "Delivery Pages Created" this is typically what you will need to see for the Dropbox import to work successfully.
If the status is Delivery Email Sent then the Dropbox importer will no longer function
Confirm your Dropbox Auto Import Folders
You must be uploading media to the correct folder in Dropbox. In your Dropbox setup you have defined Auto Import Folders, these are the folders Spiro will watch and import media from.
On the right side of the page you will find "Auto Import Folders"
These are the folders Spiro will scan to import media to the defined "Delivery Section"
In the example above we have defined a folder names "02-Edited-Photos" this is the folder Spiro will watch for media. It will take the media in that folder and upload it to the "Photo" or Gallery section of the Property Website Editor
Confirm Import Wait Time
Once you have uploaded to Dropbox the import is not instant into Spiro. This process is typically minutes however pending file size and system load this can take up to 30 minutes to import media.
What Else to Try?
If you have all of the above settings correct the next step to troubleshooting is to remove your Dropbox integration and add again to start fresh. We have found that in cases the integration can become disconnected but visually appears all is working.
Contact Support
If you still cannot get files to import chat support is here for you. Please follow the steps below to expedite your request:
Use the pink chat bubble inside the Admin panel of Spiro
Send us a screen shot of the Dropbox folder showing the path and also the loaded media.
From here our team will be able to trace that Listing and also file size and type.