When a property is not ready to be photographed you will need to schedule a reshoot to come back when the property is ready. This guide will show you how to use the Photographer portal to complete the shoot correctly and then how an admin can adjust any payout/fees and finally create a second appointment.
Managing a Property Not Ready Situation Workflow
Photographer Portal
Photographer checks into the job in the photographer portal.
Homeowners inform that the property is not ready for the shoot.
Mark the Job as Complete
Change completion level to "Shot Nothing" or "Shot Partial" if applicable.
Add notes about the situation (e.g., rescheduling request).
Admin Portal - Adjusting the Fee to the Agent and also the Photographer Payout
Modify the photographer payout to include a cancellation or reschedule fee.
Consider any additional charges needed for the client (e.g., reschedule fee).
Add custom fees and internal notes for clarity and future reference.
Rescheduling the Shoot
Use the reshoot button to schedule a new appointment.
Select date preferences, services needed, and any specific instructions for the photographer.
Scheduling the Reshoot
Set an appropriate date and time for the reshoot.
Confirm the appointment with the photographer and send a confirmation email to the agent.
By following this workflow, you can effectively manage situations where a property is not ready for a scheduled shoot and ensure a smooth rescheduling process.