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How clients can pay for their orders
Tyra avatar
Written by Tyra
Updated over 3 months ago

Here at Spiro, there are 4 options to choose on how you'll be paid for the order an agent has placed:

  1. Pay Before Download

  2. Pay Before Submitting an Order

  3. Weekly

  4. Monthly

We'll be providing the breakdown of each option in this article but for the Weekly and Monthly options you can click here:


Pay Before Download

This payment method will allow agents to submit order and receive the delivery email however, they will not be able to download any media until the pay in full. This feature also allows the agent to preview the first 20 photos.

For videos and all other content ordered, there's no option to preview that

An agent can view the download page from the delivery email or through the Agent Portal.

Once your client tries to view the delivery page or visit the download assets page they will be redirected to pay for the order before viewing and downloading the media.

Step 1: Click on Download Assets

Step 2: Redirecting to the Payment Portal

If the job needs paid for the Client will be redirected to a payment page

Step 3: Click Pay Now

When the Client clicks Pay Now they will be notified of any Credits applied

Step 4: Adding their card details

Note: if your clients have existing credits that they would like to use, they need to be logged in the their account for the credits to be deducted on their account


Pay Before they Submit an Order

There are cases where you may require agents to pay before they submit an order.

You can now enable a setting on the agent record so they can optionally pay before they submit the order

Here's how:

Step 1: Look up the agent's account from your client list and click on Edit

Step 2: Enable the Show "Pay & Submit Now" option then click save

Check Show “Pay & Submit Now” option

Once they place an order, here's what they would see:

Now when the Agent Places an Order they will have the option to Pay

Click on I have a coupon or referral code…


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