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How to Update Your Password

If you’ve forgotten your password or are unable to log in, you can reset it in just a few steps.

Written by Todd Kivimaki

Reset Your Password (Self-Service)

This also works if you never set up your account from your invitation email.

  1. Go to the Login page.

  2. Enter your email address.

  3. Click Forgot password.

  4. On the Password Recovery screen, enter your email address.

  5. Click Initiate Password Reset.

  6. Check your email and follow the link to create a new password.

  7. Return to the login page and sign in with your new password.

Once the reset is complete, you should be able to log in normally.

Require a password change (admin only)

Admins can require a team member to change their password the next time they use Spiro.

  1. Navigate to Team → Admins, Team → Photographers, or Team → Editors.

  2. Click the team member's name to open their profile.

  3. Click Edit on the profile card.

  4. Click Force password update.

The team member is asked to update their password the next time they use Spiro. They need their current password to do this. No email is sent.

If the team member forgot their password or never set one, this won't help. Resend their invitation or have them use Forgot password instead. See Why can't my team member log in?

If you’re still unable to access your account, reach out to us using the pink chat bubble and we’ll help you get back in.

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