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How to Update Your Password

If you’ve forgotten your password or are unable to log in, you can reset it in just a few steps.

Todd Kivimaki avatar
Written by Todd Kivimaki
Updated this week

Reset Your Password (Self-Service)

  1. Go to the Login page.

  2. Enter your email address.

  3. Click Forgot password.

  4. On the Password Recovery screen, enter your email address.

  5. Click Initiate Password Reset.

  6. Check your email and follow the link to create a new password.

  7. Return to the login page and sign in with your new password.

Once the reset is complete, you should be able to log in normally.

Force Reset a User’s Password (Admin Only)

Admins can force a password reset for another user from the admin page.

  1. Go to Team.

  2. Select the team member who needs a password reset.

  3. Open their profile.

  4. Enable Force password update.

  5. Save your changes.

The user will be prompted to reset their password the next time they log in.

If you’re still unable to access your account, reach out to us using the pink chat bubble and we’ll help you get back in.

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