When No Availability is Found (Automatic Scheduling) - Switch to Manual Scheduling
When using Automatic Scheduling there is a potential based on your settings that the system cannot find availability and your client cannot complete the order. When you have the fallback to Manual Scheduling enabled your client will always be able to place an order.
With the Setting "Switch to Manual if no Availability" enabled Spiro will fallback to manual scheduling so the order can be placed.
With this Feature Enabled this is the Flow:
On the Order Page the system finds no availability
Spiro switches to Manual Scheduling, asking the client for their 2 date preferences for the appointment
Order Successfully Submitted
When this happens a different email is sent to the client
Find this template here - look for Order Submitted (via Manual Fallback Scheduling)
Admin assigns date and time and send to client
Optionally the client can confirm that the date/time is acceptable
Appointment Scheduled and complete
1. On the Order Page - The System Detects No Availability and notifies the Client
2. Client Inputs 2 Date/Time Preferences
3. Client is Able to Submit the Order
4. Click on Orders
5. When the Status is "New Order" you will need to assign a date and time
6. Click on Manage
7. Click on Schedule
8. Select a Date
9. Select a Time
10. Select a Photographer
11. Select how to Save this Appointment
Save as Draft - will not notify the Client
Save as Scheduled - will email the client to confirm the appointment
Save as Confirmed - will email the client and confirm the appointment for them
Save as Confirmed (but do not notify) - will confirm the appointment but will not notify the client
12. Click on Save
