How to Troubleshoot Email Delivery Issues
Confirm the email was sent.
In your Spiro dashboard, check the Activity Log for the order. Look for a record of the email being sent.
If the status shows Delivered with no error, the issue is most likely on the recipient’s end.Check the spam or junk folder.
Ask the recipient to check their Spam or Junk folder, as some email providers automatically filter unfamiliar addresses.Whitelist Spiro emails.
Add [email protected] (or *@spiro.media) to the email provider’s safe sender or whitelist. This helps prevent future messages from being filtered.
See: How to Whitelist Spiro Emails.Verify the email address in the profile.
Open the client’s profile in Spiro and confirm the email address is correct and free of typos.Try a different email provider.
Some company-owned or custom domain email addresses have stricter filtering rules. If issues continue, try using a public provider such as Gmail or Outlook.
Notes
Preview emails are limited to 2 recipients.
Delivery emails are limited to 10 total recipients, including the agent on record for the listing.
If you need to send delivery emails to a larger group, use a shared inbox or distribution list instead.
These limits are not configurable.