Troubleshooting Email Delivery Issues
Definition
Sometimes an email from Spiro (like order confirmations, invoices, or property websites) doesn’t show up where you expect. This guide covers the most common reasons and how to resolve them.
Purpose
To help ensure that important Spiro messages reach your clients’ inboxes without delay.
Steps to Troubleshoot
1. Confirm Email Was Sent
In your Spiro dashboard, check the Activity Log for the order.
Look for a record of the email being sent.
If it says “Delivered” with no error, the issue is on the recipient’s end.
2. Check Spam or Junk Folder
Ask the recipient to check their Spam/Junk folder.
Many email providers filter unfamiliar addresses there automatically.
3. Whitelist Spiro Emails
Add [email protected] (or *@spiro.media) to the email provider’s Safe Sender / Whitelist.
This prevents future messages from being marked as unsafe.
See our full guide: How to Whitelist Spiro Emails.
4. Verify Email Address in Profile
Open the client’s profile in Spiro.
Confirm the correct email address is entered and doesn’t contain typos.
5. Try a Different Email Provider
Some company-owned or custom domain emails have strict filters.
If problems continue, try adding a secondary email from a public provider like Gmail or Outlook to ensure smoother delivery.