White Label - Setting your Custom Domain
Spiro will allow you to use your domain for the pages/portals inside the system, using your custom domain will keep your brand consistent and users on your URL.
You have the ability to White-label ALL portals inside Spiro - plus, there is no charge for white labeling!
Any portal that you choose to white label should have a unique subdomain.
Note: Kindly ensure that all letters are in lowercase format
For example:
White label the Client Portal (where your clients place orders)
portal.myDomain.com
White label where my Clients Download Media
download.myDomain.com
White label where my team logs into the Admin Portal
admin.myDomain.com
If you're looking for examples of how each portal should look like, feel free to check this: White Label - Portal Examples
Click on Settings
Click on My Company
Click on Custom Domains
Click on Setup White Label
Select the Portal (website) you want to white label
Here's a guide for you to know what each portal is for:
Agent Portal - this is where your clients log in to place orders, view past listings, and view and pay invoices
Single Property Website - the display page/ property website that holds your media (branded and unbranded)
Download Page - the page where your clients will download your completed media
Live Tracker - the page sent to subscribers that shows details about the
appointment and the status along with your getting ready checklist
Property Website Editor - The page that allows a user to modify the property website
Company Portal - used for "Company" managers for company pay invoices
Photographer Portal - the in-field guide for the shoot day process
Editor Portal - where your editors log in for task information
Spiro Admin Portal - the main admin login for your system
Type the white-labeled URL
NOTE: White label is done through a "sub-domain" of your main website.
A subdomain will look like: "subdomain.mywebsite.com"
You can choose any word you would like for your subdomain.
Click on Create
Spiro will instantly create the needed DNS records to add to your domain host
Once you go back to the custom domains section, you will see the DNS Records that need to be added to your domain host
Add DNS Records to your Domain
We strongly recommend you generate the DNS records in Spiro and then chat with your hosting provider. Your hosting provider will input these for you via chat or a support ticket. If you do not know what you are doing with DNS records you can cause downtime with your domain.
If you wish to find your hosting provider we recommend checking this:
Visit Who is
Type in your domain
Check the Name Servers entry
The name of your provider will typically be in the Name Servers - in this case, the provider is "Bluehost"
Once your DNS records have been added click "Verify"
DNS records do not always populate instantly, if you have just added the records and the Verify button fails please wait 1-4 hours and come back and try the Verify button again.
Once you click Verify if you have any records that do not match, Spiro will show you which records are incorrect. Please double-check these records between the admin window and your domain, make your correction, and click Verify again.
White Labeling is now Complete for that Domain!
If you would like to white label another portal please visit the "Setup White Label" button again
For Squarespace Users:
If you are adding the DNS records yourself and host through Squarespace you will need to modify the DNS entries slightly to match their requirements
In the "Host" entry you cannot have your domain name included.
For example a CNAME record:
Correct
email.sp
Incorrect
email.sp."mydomain.com"
Please be sure your domain is not entered in any entry
Here is how to add to other popular hosting sites:
If you do not see your host listed please contact them for help with DNS modification.