For videos to play on the property website and be downloadable, set these upload defaults in your Vimeo account. If your videos stopped playing even though you set this up before, see Troubleshooting below.
How to set your Vimeo upload defaults
Sign in to Vimeo and go to vimeo.com/settings/videos/upload_defaults.
Under Privacy, set Who can watch your videos, events and showcases? to Public.
Set Where can your videos be embedded? to Anywhere.
Under What can people do with your videos?, check Download them.
Troubleshooting videos that stopped playing
Vimeo sometimes changes account settings on its side. When that happens, videos can stop playing in Spiro even if you set everything up correctly before.
Recheck your upload defaults. Go to vimeo.com/settings/videos/upload_defaults. Make sure Who can watch your videos, events and showcases? is Public and Where can your videos be embedded? is Anywhere. If either one changed, set it back, check Also apply to all existing videos, and click Save.
Check videos you’ve already uploaded. In Vimeo, open the video and click Share. Make sure Privacy is Public and Embeddable is turned on. To let agents download it, turn on Downloads too.
If the setting keeps switching back, update each video one at a time, as in step 2. This is a Vimeo issue, and Spiro can’t change these settings for you.
Still not playing? Contact us through the chat bubble with the listing address and the Vimeo link for the video.
Notes
Download them is only available on paid Vimeo plans.
Upload defaults apply to videos you upload after changing them. To update videos you’ve already uploaded, check Also apply to all existing videos when you save. This checkbox only appears after you change a setting. You can also change a single video from its Share panel.
In Spiro, leave Video Privacy Setting on Public as well. See How to choose your video hosting platform.
If agents don't see a download option on the delivery page, check that Download them is turned on in Vimeo. See Vimeo Integration.