Q: How can I bypass the scheduler on an order and initiate the delivery process?
A: To skip the order process and go straight to loading your media and delivering the job, you can create a standalone listing.
📎 How to Create & Deliver a Standalone Listing
Q: How can I add downtime between shoots?
A:
Select the photographer to edit
Click Scheduling and Restrictions
Add a time value (in minutes) under Rest Between Appointments
Q: How can I block off a day so clients can’t book it?
A: Time off is managed through the Google Calendar integration.
First, integrate your Google Calendar in the Photographer Portal:
📎 How to Integrate Your Google Calendar with SpiroThen, add time off via:
📎 How to Set Time Off Using Google Calendar
Q: How do I set hours?
A:
Select the photographer to modify
Click Working Days and Hours
Add the desired days and hours
Note:
Beginning of Day = time the photographer leaves home (not first appointment).
End of Day = time they return home (includes travel time).
Q: How can I add a service to an order that has been confirmed?
A:You can edit an existing order to add or remove services.
📎 How to Edit or Modify a Placed Order
Q: How can I reschedule my appointment to an earlier time?
A: Visit the order overview page and click Reschedule to modify the appointment.
Q: How can I prevent the order page from requesting basement square footage when clients choose “Yes” to shoot basement?
A:
Uncheck any questions you don’t want to appear on the order page.
To add or customize questions, see:
📎 Custom Questions on Your Order Page
Q: My order page defaults to the deactivated demo order — how do I change this?
A:Open the order page you want to set as default.
Click Settings, then toggle Default to enable it.
Q: Can clients choose from specific time slots on Spiro?
A:This feature is not currently supported within Spiro.
Q: Can I force an address to the order if it’s not on Google Maps yet?
A: If the address doesn’t auto-populate, it may not yet exist in Google’s database.
Use the Need Help button to manually enter an address, including a cross street or driving directions.
Q: Where can I mark a shoot as “Cancelled” or “No Show” if the agent never gave me a lockbox and hasn’t replied?
A: When you arrive at the property and can’t complete the shoot, mark the job as Shot Nothing to close it out properly.
Q: Can administrators monitor the location of photographers using the portal?
A: Yes. Use the Onsite Tracking Page to view approximate real-time locations of photographers throughout the day.