Q: How to integrate my payment processor?
A: Here's a quick guide
Q :Do you support Authorize.Net?
A: No, we don't
Q: Can I purchase credits in advance?
A: If you will sign up for our concierge program, you can. To know more, you can check this out: https://signup.spiro.media/questionnaire
Can I set for an invoice to be sent at the time of delivery instead?
A: Yes! If you're using pay before download, the invoice would be sent to the client the same time the listing is delivered
Q: Can I create a standalone invoice?
A: No, each listing is attached on an order/listing. We can't create just an invoice
Q: How to download the PDF Version of my Invoice?
A: You may access the invoice directly and you'll see it here:
Q: How can I receive payment from Venmo/Paypal or any other payment platforms?
A: This would be done outside of Spiro. Once you have received the payment you can mark it as paid.
You may do so by following this: Marking an Invoice as Paid
Q: Does Spiro have an affiliate program where current users can have a code to refer other business owners or photographers?
A: Spiro has 2 different affiliate/referral programs.
1. If you refer other real estate photographers to Spiro - You will earn 10% credit on all money spent in system usage for as long as the photographer uses Spiro. Also the new photographer coming in receives $30 in free system credit
Find your code here: https://admin.spiro.media/settings/company/referral-program
2. Agent to Agent Referral Program - this is where you can reward your clients for referring business to your REP company. The system is customizable. You can find more info here: https://support.spiro.media/en/articles/8727769-agent-referral-program
Q: How can I adjust the price on an invoice that I mistakenly charged the wrong amount for?
A:You can modify an invoice on the Order Overview Page.
1. Click Orders -> Find the Order
2. Click Order Details
3. On the right column you will see the order - click to modify the price or the bundle, or add ons that were ordered
4. Click Save
To know more, you can check this: How to Modify an Invoice
Q: How can I request to be contacted for pricing information for a service?
A:‼️ Please click on "Connect to an Agent" to be transferred to our support team who can recommend the most suitable approach for you. -- tbe
Q: Is it possible to set up a company with a "pay before download" feature?
A: This is not possible to configure for companies.
Itemized invoice
Stand-alone Listings page automatically generates an invoice without any line items. To change this to an itemized invoice, you can add custom charges for your line items.
For more information, see the support article here.
Q: When does the referral credit apply - when the referred agent books a service or when they complete their payment?
A: Credits are applied at the time of payment for the order. Not upon placing an order.
Coupons are applied at the time of placing an order.
Q: Where should I set my bank accounts to receive payments?
A: Payment is through a payment processor like Stripe or Square . You integrate Stripe and from your Stripe account you can link your bank
Q: Why is the Total amount correct but doesn't show how much the agent should pay?
A: You would need to check your bundle set up if you have advance pricing on. Please ensure that all fields are filled out to avoid this
Q:I changed the Payment Plan to Pay before download from Weekly/Monthly, but it's not working
A: Once an order has been placed, making changes to the payment plan would no longer apply. It will only apply to future orders
Q: How can I change the currency?
A: You may change that here: https://admin.spiro.media/settings/company/general
Q: How can I manually add a credit to the agent's account
A: You can check that here: How to Add or Remove Credits from an Agent Account
Q: Can I group/ungroup an invoice?
A: I'm afraid not
Q: I cannot find my client's invoice when going to the invoices tab
A: The invoices might be zeroed out which why you cannot find it. Please ensure that the filter on your invoice dashboard includes invoices equivalent to 0
Q: How to send the invoice to someone who's not listed on the account?
A: You may do so by downloading the PDF version and sending it manually (outside spiro)
Q: Can I mark an invoice as unpaid?
A: No, but you can zero it out however it would remain as "Partially Paid"
Q: How can I enable split payments?
A: You may enable that here: https://admin.spiro.media/settings/invoicing/general
Q: Can someone who's not listed on the order/listing pay for the invoice?
A: Yes! You can by sending the the client payment link (only available if invoice has been generated)
Q: Can I change the date of the invoice?
A: No, you cannot
Q: Can I switch the agent on the invoice?
A: Yes, you can!