Q: How to integrate my payment processor?
A: Here's a quick guide
Q :Do you support Authorize.Net?
A: No, we don't
Q: Can I purchase credits in advance?
A: If you will sign up for our concierge program, you can. To know more, you can check this out: https://signup.spiro.media/questionnaire
Can I set for an invoice to be sent at the time of delivery instead?
A: Yes! If you're using pay before download, the invoice would be sent to the client the same time the listing is delivered
Q: Can I create a standalone invoice?
A: No, each listing is attached on an order/listing. We can't create just an invoice
Q: How to download the PDF Version of my Invoice?
A: You may access the invoice directly and you'll see it here:
Q: How can I receive payment from Venmo/Paypal or any other payment platforms?
A: This would be done outside of Spiro. Once you have received the payment you can mark it as paid.
You may do so by following this: Marking an Invoice as Paid
Q: Does Spiro have an affiliate program where current users can have a code to refer other business owners or photographers?
A: Spiro has 2 different affiliate/referral programs.
1. If you refer other real estate photographers to Spiro - You will earn 10% credit on all money spent in system usage for as long as the photographer uses Spiro. Also the new photographer coming in receives $30 in free system credit
Find your code here: https://admin.spiro.media/settings/company/referral-program
2. Agent to Agent Referral Program - this is where you can reward your clients for referring business to your REP company. The system is customizable. You can find more info here
Q: How can I adjust the price on an invoice that I mistakenly charged the wrong amount for?
A:You can modify an invoice on the Order Overview Page.
1. Click Orders -> Find the Order
2. Click Order Details
3. On the right column you will see the order - click to modify the price or the bundle, or add ons that were ordered
4. Click Save
To know more, you can check this: How to Modify an Invoice
Q: How can I request to be contacted for pricing information for a service?
A:‼️ Please click on "Connect to an Agent" to be transferred to our support team who can recommend the most suitable approach for you. -- tbe
Q: Is it possible to set up a company with a "pay before download" feature?
A: This is not possible to configure for companies.
Itemized invoice
Stand-alone Listings page automatically generates an invoice without any line items. To change this to an itemized invoice, you can add custom charges for your line items.
For more information, see the support article here.
Q: When does the referral credit apply - when the referred agent books a service or when they complete their payment?
A: Credits are applied at the time of payment for the order. Not upon placing an order.
Coupons are applied at the time of placing an order.
Q: Where should I set my bank accounts to receive payments?
A: Payment is through a payment processor like Stripe or Square . You integrate Stripe and from your Stripe account you can link your bank
Q: Why is the Total amount correct but doesn't show how much the agent should pay?
A: You would need to check your bundle set up if you have advance pricing on. Please ensure that all fields are filled out to avoid this
Q:I changed the Payment Plan to Pay before download from Weekly/Monthly, but it's not working
A: Once an order has been placed, making changes to the payment plan would no longer apply. It will only apply to future orders
Q: How can I change the currency?
A: You may change that here: https://admin.spiro.media/settings/company/general
Q: How can I manually add a credit to the agent's account
A: You can check that here: How to Add or Remove Credits from an Agent Account
Q: Can I group/ungroup an invoice?
A: I'm afraid not
Q: I cannot find my client's invoice when going to the invoices tab
A: The invoices might be zeroed out which why you cannot find it. Please ensure that the filter on your invoice dashboard includes invoices equivalent to 0
Q: How to send the invoice to someone who's not listed on the account?
A: You may do so by downloading the PDF version and sending it manually (outside spiro)
Q: Can I mark an invoice as unpaid?
A: No, but you can zero it out however it would remain as "Partially Paid"
Q: How can I enable split payments?
A: You may enable that here: https://admin.spiro.media/settings/invoicing/general
Q: Can someone who's not listed on the order/listing pay for the invoice?
A: Yes! You can by sending the the client payment link (only available if invoice has been generated)
Q: Can I change the date of the invoice?
A: No, you cannot
Q: Can I switch the agent on the invoice?
A: Yes, you can!
Q: How do I apply a discount to an order?
A: A negative custom fee amount can be applied as a discount to a customer's invoice.
Q: Can I send or text an invoice to a client?
A: Spiro doesn't send invoices by text message on demand — invoices and payment links only go out by email. To text a client their invoice, copy their payment link or download the invoice PDF from the order, then send it via text message manually, outside of Spiro.
Spiro does automatically send one SMS reminder if an invoice remains unpaid through the 5th reminder cycle, but that happens on its own — it can't be triggered early or sent on demand. See Invoice Schedule & Reminders for the full reminder timeline.
Q: Can I customize my invoice numbers?
A: Partially. You can set the number your invoices start from (Settings → Invoicing → General → "Invoice Numbers start from") — this shifts future numbering going forward. It doesn't renumber existing invoices, and setting it below your current invoice count can cause numbers to jump rather than repeat.
The prefix on your invoice numbers (e.g., TPM) can also be changed, but only by a Spiro admin — it also affects your order-page and bundle URLs, so it isn't an invoice-only change. Contact support if you need this updated.
There's currently no way to fully replace Spiro's invoice number with your own, or to attach a separate external reference number to an invoice.
See also: Invoice Numbers Appear to Be Missing if your invoice numbers look like they're skipping.